7 Powerful Benefits of Experience-First Design for Your Website and Sales Funnels

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experience-first design

Experience-First Design: Putting Your Users First for Optimal Engagement

Making a real splash in the digital world means more than just looking good—it’s about creating genuine connections. At The Visibility Collective, I focus on putting your audience’s experience in the spotlight. Experience-First Design ensures every click brings users closer to what they need, want and love. This concept, taught to me by one of my esteemed mentors, has fundamentally shaped my approach to web and sales funnel design. Let’s explore why this approach is crucial and how it transforms your website and sales funnels.

What is Experience-First Design?

Experience-First Design is a user-centric approach to web and sales funnel design that prioritises the needs, preferences, and behaviours of your audience. Instead of just focusing on aesthetics, this design philosophy aims to create an intuitive, seamless, and enjoyable user experience. The goal is to make every interaction meaningful and productive, guiding users smoothly through your site or funnel and driving them towards your desired actions.

Why Experience-First Design Matters

In a digital era where every click counts, ensuring your audience not only stays but engages with your content is paramount. An Experience-First Design makes your website and sales funnels more effective by focusing on:

  • User Satisfaction: Happy users are more likely to return and recommend your site. When users find your website easy to navigate and engaging, their satisfaction increases, which can lead to higher conversion rates and customer loyalty.
  • Higher Engagement: A design that prioritises user experience encourages more interaction. Engaged users spend more time on your site, explore more pages, and are more likely to respond to your calls to action.
  • Better SEO: Search engines favour websites that offer a great user experience. By focusing on readability, site speed, and mobile-friendliness, Experience-First Design helps improve your search engine rankings.
  • Increased Conversions: When users find what they need quickly and easily, they are more likely to take the desired actions, whether it’s signing up for a newsletter, filling out a contact form, or making a purchase. A seamless user experience directly impacts your bottom line.

1. Readability That Rocks

Because if your audience can’t zip through your content with ease, what’s the point? I use specific design rules to ensure content is not only readable but also engaging, allowing users to absorb information faster and more effectively. Readability is key to keeping your audience’s attention and guiding them through your website or sales funnel without frustration.

  • Clear Typography: Using fonts that are easy to read and appropriately sized for different devices ensures your content is accessible to all users. This includes selecting typefaces that are legible and maintaining consistent font sizes and styles throughout your site or funnel.
  • Contrast and Colours: Proper use of colour contrast improves readability and highlights important information, making your content stand out. This involves choosing contrasting colours for text and background, which helps users easily distinguish between different elements on the page.
  • Whitespace: The strategic use of whitespace prevents your pages from looking cluttered, helping users focus on the content. Adequate spacing between paragraphs, images, and other elements makes the page look clean and organised, improving the overall user experience.
  • Copy Design: Creating your content with clear and compelling copy is crucial. Well written copy that is broken down into digestible chunks with headers, subheaders, and bullet points makes it easier for users to scan and understand your message quickly. Good copy design also includes using active voice, engaging language, and persuasive calls to action. Additionally, strategic use of bolding, italics, and underlining can emphasise key points and guide the reader’s attention to important information when done correctly.

By prioritising readability in your Experience-First Design, you ensure that users can effortlessly navigate your content, stay engaged, and move through your website or sales funnel towards conversion.

2. Experience-First Design is Simple Yet Smart

Complex doesn’t have to mean complicated. Experience-First Design breaks down big ideas into bite-sized pieces your audience will get and love. Simplifying complex information makes it more digestible and engaging, ensuring users stay on your site longer and are more likely to convert.

  • Intuitive Layouts: Organising content logically so users can easily find what they’re looking for. An Experience-First Design ensures that the structure of your website or sales funnel is user-friendly, with a clear hierarchy and navigation. This means grouping related content together and providing intuitive pathways for users to follow, reducing the time they spend searching for information and increasing their overall satisfaction.
  • Bullet Points and Lists: Using lists to present information clearly and concisely. Lists and bullet points break down dense information into manageable chunks, making it easier for users to scan and absorb key points quickly. This approach is especially useful in sales funnels where you want to highlight the benefits and features of your product or service in a clear and compelling manner.
  • Visual Aids: Incorporating images, infographics, and videos to explain complex concepts visually. Visual content is a powerful tool in Experience-First Design, as it can simplify complicated information and make it more engaging. For example, infographics can visually represent data and statistics, while explainer videos can demonstrate how a product works. These visual elements can enhance understanding and retention, making your message more impactful.
  • Clear and Concise Copy: Ensuring that your copy is straightforward and easy to understand. Experience-First Design involves writing copy that is free of jargon and unnecessary complexity. The aim is to communicate your message as clearly and directly as possible. This not only helps users understand your content but also keeps them engaged. Additionally, using bolding, italics, and underlining strategically can help emphasise key points and guide the reader’s attention to the most important information.
  • Progressive Disclosure: Revealing information progressively as users need it. Instead of overwhelming users with too much information at once, Experience-First Design employs the technique of progressive disclosure. This means providing basic information upfront and revealing more detailed content as the user expresses interest or takes certain actions. This approach keeps the user experience clean and focused, allowing users to navigate through your site or funnel without feeling overloaded.
  • Interactive Elements: Engaging users with interactive content like quizzes, polls, and calculators. Interactive elements can make your website or sales funnel more engaging and enjoyable for users. These tools not only provide value to the users by helping them find personalised information or solutions but also keep them on your site longer and increase the likelihood of conversion.

By keeping your design simple yet smart, you ensure that your users can easily navigate your site or sales funnel, understand your content, and take the desired actions. This approach is a core principle of Experience-First Design, making your digital presence both user-friendly and effective.

3. No More Guesswork

Every button and banner is placed with a purpose. An Experience-First Design approach ensures that every element on your website or sales funnel has a specific role in guiding your visitors smoothly from “Just looking” to “Take my money!” A well-structured website or sales funnel eliminates confusion and directs users towards your desired actions.

  • Clear Calls to Action (CTAs): Using compelling and strategically placed CTAs to encourage users to take the next step. CTAs should be prominently displayed and use persuasive language to drive action. Whether it’s “Sign Up Now,” “Get Your Free Guide,” or “Buy Now,” a strong CTA can significantly increase conversion rates. Experience-First Design makes sure that CTAs are not only visible but also aligned with the user’s journey, making it easy for them to take the next step.
  • Logical Flow: Designing a seamless flow that guides users through your website or sales funnel naturally. This means creating a path that feels intuitive to users, reducing the cognitive load and making navigation effortless. Experience-First Design involves mapping out the user journey and ensuring each step logically follows the previous one. For instance, after providing valuable information in a blog post, a CTA to download a related eBook or to sign up for a newsletter should naturally follow.
  • User Pathways: Creating specific pathways for different user goals, ensuring they reach their destination effortlessly. Different users have different needs and goals, and Experience-First Design caters to these by creating tailored pathways. For example, a new visitor might need an introductory guide, while a returning customer might be looking for new product updates or customer support. By understanding these different user intents, you can design pathways that cater to each, making their journey smoother and more satisfying.
  • Strategic Placement of Elements: Ensuring that buttons, banners, and forms are placed where they are most effective. The placement of elements is crucial in Experience-First Design. Important elements like CTAs, contact forms, and key information should be placed where users are most likely to look. This involves understanding user behaviour and placing elements in high-visibility areas, such as the top of the page or alongside relevant content, to maximize their impact.
  • Minimal Distractions: Keeping the design clean and focused to avoid overwhelming the user. Experience-First Design eliminates unnecessary elements that can distract or confuse users. This means removing clutter, using a consistent design language, and focusing on the core actions you want users to take. By creating a clean and focused design, you help users stay on track and move smoothly through your site or funnel.
  • Guided User Experience: Using visual cues and directional prompts to guide users. Arrows, highlighted sections, and step-by-step instructions can help users understand what to do next. Experience-First Design leverages these visual cues to create a guided experience that feels intuitive and helps users navigate your site or sales funnel without hesitation.

4. All About the Audience

It’s their experience, after all. Every design choice in Experience-First Design is about making the user journey rewarding and enjoyable. By prioritising user needs and preferences, I create websites and sales funnels that resonate with your audience, making their interactions meaningful and engaging.

  • User-Centered Design: Focusing on the needs and behaviours of your target audience. Experience-First Design begins with understanding who your users are, what they want, and how they interact with your digital presence. This involves creating detailed user personas and journey maps that guide the design process. By aligning your design choices with user expectations and preferences, you ensure a more intuitive and satisfying experience.
  • Feedback Integration: Incorporating user feedback to continuously improve the design and functionality. Regularly collecting and analysing feedback from your users helps identify pain points and areas for improvement. This could be through surveys, user testing, or direct feedback forms on your site. By acting on this feedback, you show your audience that you value their input, leading to a better user experience and increased loyalty.
  • Personalisation: Customising content and recommendations based on user behaviour and preferences. Personalisation involves using data to tailor the user experience to individual needs. This could include personalised content suggestions, targeted offers, and dynamic website elements that change based on user interactions. For example, if a user frequently browses a particular category of products, highlighting similar items or providing personalised recommendations can enhance their experience and increase the likelihood of conversion.
  • Empathy in Design: Designing with empathy means considering the emotional and psychological needs of your users. This includes making sure that your site is accessible to all users, including those with disabilities. Experience-First Design ensures that your website meets accessibility standards (like WCAG) by incorporating features such as alt text for images, keyboard navigability, and appropriate contrast ratios. This not only broadens your audience but also shows that you care about inclusivity.
  • Engaging Storytelling: Creating a narrative that connects with your audience on a personal level. Storytelling is a powerful tool in Experience-First Design, helping to create a memorable and engaging experience. By weaving your brand story throughout your website and sales funnel, you can create an emotional connection with your audience, making your brand more relatable and compelling.
  • Seamless Integration: Ensuring that all elements of the user experience are integrated seamlessly. This means that all aspects of your digital presence—websites, sales funnels, email campaigns, and social media—work together harmoniously. Consistent branding, messaging, and user experience across all channels ensure that users have a cohesive and satisfying experience, no matter where they interact with your brand.

By making the user experience the focal point of your design process, Experience-First Design ensures that your digital presence not only meets but exceeds your audience’s expectations. This approach creates a more engaging, satisfying, and ultimately successful interaction, fostering loyalty and driving conversions.

5. Enhanced Engagement and Conversion Rates

In a digital era where every click counts, ensuring your audience not only stays but engages with your content is paramount. Experience-First Design significantly enhances user engagement and conversion rates by prioritising readability, comprehension, and ease of navigation. Here’s how:

  • Interactive Elements: Using interactive features like quizzes, polls, and forms to engage users. Interactive content keeps users actively involved rather than passively consuming information. For example, a quiz that helps users determine which product best suits their needs can increase engagement and provide valuable data on user preferences. Similarly, interactive forms that guide users through the process of signing up for a service or purchasing a product can improve the user experience and boost conversion rates.
  • Compelling Content: Creating content that captures attention and encourages interaction. High-quality, engaging content is central to Experience-First Design. This includes blog posts that answer common questions, videos that demonstrate product features, and infographics that visually explain complex information. Content that is not only informative but also entertaining keeps users on your site longer and encourages them to explore further, increasing the chances of conversion.
  • Optimised Performance: Ensuring fast load times and smooth functionality to keep users engaged. Website performance is critical for user engagement. Slow-loading pages can frustrate users and lead to high bounce rates. Experience-First Design focuses on optimising site speed and ensuring all elements load quickly and function smoothly. This includes compressing images, leveraging browser caching, and minimising the use of heavy scripts. A fast, responsive website enhances the user experience and keeps visitors engaged.
  • Clear Navigation: Designing intuitive navigation menus and pathways that help users find what they’re looking for with ease. Easy-to-use navigation is a cornerstone of this design concept. Clear, well-organised menus and pathways ensure that users can quickly locate the information they need. This reduces frustration and helps guide them toward your conversion goals, whether that’s making a purchase, signing up for a newsletter, or downloading a resource.
  • Persuasive CTAs: Creating compelling calls to action that encourage users to take the next step. Effective CTAs are essential for driving conversions. They should be clearly visible, strategically placed, and use persuasive language that motivates users to act. For example, a CTA that reads “Get Your Free Guide Now” is more compelling than a generic “Click Here.” Experience-First Design ensures that CTAs are optimally placed throughout your site or sales funnel to maximise their effectiveness.
  • User Experience Optimisation (UXO): Continuously improving the user experience based on data and feedback. Experience-First Design involves regularly analysing user behaviour and feedback to identify areas for improvement. This might include A/B testing different design elements, monitoring site analytics to track user interactions, and implementing changes based on user feedback. By continuously optimising the user experience, you can enhance engagement and drive higher conversion rates.
  • Trust-Building Elements: Including testimonials, reviews, and trust badges to build credibility. Trust is a crucial factor in conversion. Experience-First Design incorporates elements that build trust and credibility, such as customer testimonials, product reviews, and trust badges (e.g., secure payment icons). These elements reassure users that your site is reliable and that others have had positive experiences with your brand, which can significantly increase conversion rates.

By prioritising these elements, Experience-First Design enhances both user engagement and conversion rates. This approach ensures that users not only stay on your site longer but also take meaningful actions that drive business growth.

6. Responsive Design

A critical aspect of Experience-First Design is ensuring your website and sales funnels look and work great on all devices. With mobile traffic continuing to grow, responsive design is essential to provide a seamless experience for all users, regardless of the device they use.

  • Mobile Optimisation: Designing with a mobile-first approach to ensure a seamless experience on smartphones and tablets. Mobile optimisation involves creating layouts that adapt to smaller screens without losing functionality or readability. This includes using larger touch targets for buttons, ensuring text is readable without zooming and optimising images to load quickly on mobile networks. By prioritising mobile design, you cater to a significant portion of your audience who access your site via smartphones and tablets.
  • Adaptive Layouts: Creating flexible layouts that adjust to different screen sizes and orientations. Responsive design ensures that your website or sales funnel automatically adjusts to fit the screen size and orientation of the user’s device. This means that whether a user is on a desktop, tablet, or smartphone, they will have a consistent and user-friendly experience. Adaptive layouts use fluid grids, flexible images, and CSS media queries to ensure content is displayed optimally across all devices.
  • Touch-Friendly Elements: Ensuring buttons and links are easily tappable on touchscreens. On touch-enabled devices, it’s crucial that interactive elements like buttons and links are large enough to be tapped easily without accidental clicks. This involves designing with adequate spacing around interactive elements and ensuring they are visually distinct. Experience-First Design focuses on making these elements user-friendly for touch interactions, enhancing the overall usability of mobile devices.
  • Consistent Navigation: Providing a consistent navigation experience across all devices. Users should be able to navigate your site or sales funnel easily, regardless of the device they are using. This means ensuring that menus, links, and other navigation elements are accessible and functional on both desktop and mobile devices. Hamburger menus, sticky headers, and collapsible sections are examples of navigation solutions that work well on smaller screens while maintaining consistency with the desktop experience.
  • Fast Load Times: Optimising performance to ensure quick loading times on all devices. Mobile users often experience slower internet connections, so it’s essential to optimise your site for speed. This includes compressing images, minifying CSS and JavaScript files, and leveraging browser caching. Fast load times reduce bounce rates and keep users engaged, providing a better overall experience.
  • Accessible Design: Ensuring accessibility features are integrated into the design. Experience-First Design includes making your website accessible to users with disabilities. This involves following accessibility standards such as the Web Content Accessibility Guidelines (WCAG). Features like text alternatives for images, keyboard navigability, and screen reader compatibility ensure that all users, regardless of their abilities, can access and interact with your site or sales funnel effectively.
  • Testing Across Devices: Regularly testing your website on multiple devices and browsers to ensure compatibility. Experience-First Design involves rigorous testing to ensure that your site functions correctly across a variety of devices and browsers. This helps identify and fix any issues that might affect the user experience. Tools like responsive design checkers and browser emulators can assist in this testing process.

By implementing responsive design, Experience-First Design ensures that your website and sales funnels provide a consistent, user-friendly experience on all devices. This not only enhances usability and engagement but also helps you reach a broader audience effectively.

7. Continuous Improvement

Experience-First Design is an ongoing process. By regularly analysing user data and feedback, continuous improvements are made to enhance the user experience. This iterative approach ensures that your website and sales funnels remain effective and relevant over time.

  • Analytics Integration: Using tools like Google Analytics to track user behaviour and identify areas for improvement. Analytics provide valuable insights into how users interact with your site or sales funnel. By monitoring metrics such as page views, bounce rates, and conversion rates, you can identify patterns and areas that need enhancement. Experience-First Design leverages these insights to make data-driven decisions, ensuring your digital assets continually evolve to meet user needs.
  • A/B Testing: Testing different design elements to see what works best for your audience. A/B testing involves creating two versions of a web page or sales funnel element and comparing their performance. This could be different headlines, images, CTAs, or layouts. By testing these variations, you can determine which version resonates better with your audience and drives higher engagement and conversions. This iterative testing and optimisation process is a cornerstone of Experience-First Design.
  • User Surveys: Collecting feedback directly from users to understand their needs and preferences better. User surveys and feedback forms provide direct insights into user satisfaction and areas for improvement. Asking users about their experience, what they liked, and what could be better helps you gather qualitative data that complements your analytics. This feedback is invaluable for making user-centred improvements that enhance the overall experience.
  • Regular Updates: Keeping your content, design, and functionality up-to-date. The digital landscape is constantly evolving, and so are user expectations. Regularly updating your website and sales funnels ensures that they remain current and effective. This includes refreshing content, updating design elements, and adding new features that improve usability and engagement. Regular updates help maintain a fresh and relevant user experience.
  • Performance Monitoring: Continuously monitoring site performance to ensure optimal functionality. This involves keeping an eye on load times, server response times, and overall site speed. Tools like Google PageSpeed Insights and GTmetrix can help you identify performance issues and areas for optimisation. Ensuring your site performs well keeps users engaged and reduces the likelihood of them leaving due to slow or unresponsive pages.
  • Trend Adaptation: Staying informed about the latest design and technology trends. The digital world is dynamic, with new trends and technologies emerging regularly. Experience-First Design involves staying up-to-date with these trends and incorporating relevant ones into your website and sales funnels. Whether it’s adopting new design styles, integrating the latest tools, or leveraging new marketing strategies, staying ahead of trends ensures your digital presence remains competitive and engaging.
  • User Experience (UX) Audits: Conducting regular UX audits to identify and resolve usability issues. A UX audit involves a thorough review of your website or sales funnel to assess its usability, accessibility, and overall user experience. This process helps identify any barriers that users might face and provides actionable recommendations for improvement. Regular UX audits ensure that your digital assets are always aligned with best practices and user expectations.

By embracing continuous improvement, Experience-First Design ensures that your website and sales funnels are always optimised for the best possible user experience. This commitment to ongoing enhancement helps you stay relevant, competitive, and effective in meeting your business goals.


In the digital world, making a lasting impression requires more than just a visually appealing website. It’s about creating an engaging, user-friendly experience that resonates with your audience and drives them to action. By focusing on Experience-First Design, I ensure your digital presence is not only beautiful but also highly functional and effective.

Ready to transform your website or sales funnel and boost your online presence? Start today with my web design and sales funnel services at The Visibility Collective. Let’s create an online space that not only looks great but also converts curiosity into conversion. Learn more and get started here.

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